Understand Your Bill

Sample Cloverland Electric Cooperative residential bill with numbered callouts highlighting nine key sections. The top displays the Cloverland logo, contact information, account number, billing date, due date, and amount due of $110.16. Callouts identify Urgent Notices, Delinquent Notices, service description, Usage History, Billing Summary, Current Charges, News and Information, automatic credit card charge date, and the contact-information update area. Meter details show 658 kWh of electricity usage, 4.44 kW demand, residential rate RES1, and a regular bill type. A bar chart compares monthly usage for the previous and current 12 months. The Billing Summary shows a previous balance of $107.34, payments received of $107.34, and a balance after payment of $0.00. Itemized current charges include energy, capacity, PSCR, demand, energy optimization, facility, Michigan Energy Assistance Fund, and sales tax charges, totaling $110.16. The bottom payment stub repeats the account number and amount due, provides online and phone payment options, and includes a checkbox for updating contact information.

1. Urgent Notices — Find important account-specific messages requiring your immediate attention.

2. Delinquent Notices — If an account is past due, an alert message will appear in this area.

3. Service Description — Your service address appears below your name. If you have multiple accounts, you can add a short description to quickly and easily identify the service location.

4. Usage History — Easily compare your monthly energy use this year to last year using the new graph.

5. Billing Summary — This area shows the previous balance, any payments since your last billing, and any balances due. A “CR” designation indicates a credit/payment.

6. Current Charges — The current charges are itemized and totaled in this section.

7. News and Information — Find important co-op announcements posted in this area.

8. Auto Pay — The date your current charges will be charged to your designated card if you are enrolled in our Auto Pay program.

9. Phone Numbers — Any phone numbers listed on your account will appear on your bill payment stub. Review this area often to ensure we have the most current phone numbers on file. Your phone number is vital for notifying you about planned outages and other service-related matters.

10. Back of Bill — The reverse side includes more information about your charges, rates, and payment options. We added a new area where you can submit a comment or suggestion.

Charge Details

  • Power Supply Cost Recovery (PSCR) — A fuel-cost adjustment factor used by utilities to reconcile for fluctuations in purchased power costs.
  • Facility — A set monthly fee to help recover the fixed costs required to generate, transmit, and deliver electricity including poles, wires, substations, property taxes, etc.
  • Energy Optimization (EO) — A surcharge mandated by Michigan Public Act 295 of 2008 to fund energy efficiency incentive-based residential and commercial programs.
  • Demand — A charge based on the single highest one hour reading in the billing cycle during the hours of 8:00 a.m. to 9:00 p.m.
  • MI Energy Assistant Fund – Michigan Public Act 169 requires a Low-Income Energy Assistance Fund (LIEAF) surcharge on utility bills as mandated by the Michigan Public Service Commission (MPSC). For the 2026–2027 heating season, the surcharge increased from $1.25 to $1.50 per meter per month, starting with Cloverland’s September 2026 billing. Visit LIEAF FAQs for details.

Rates

Cloverland Electric is a member-regulated electric utility. Rates are authorized by the co-op’s board of directors. Rate schedules, explanation of rates, and special charges are available upon request or can be viewed on our Rates & Charges page.

Rate Codes: RES1 (Residential), GEN1 (General Service), GEN3 (Commercial), LP (Large Power/Commercial), LPMO (Mining), 900-Series (Large Power/Industrial).

Billing Cycle

Cloverland Electric has five billing cycles. Billing dates and due dates are not on the exact same day each month, but dates are consistent and will be close to the same dates or timeframes each billing period. Billing dates and due dates can fluctuate by 1-2 days. Variations occur to ensure your bill will not be due on a holiday or weekend.

Need to adjust your due date? Although you cannot choose your specific due date, you may request a bill cycle change that could make your due date more convenient for you. Bill cycle changes can be made by request and are free of charge.

Invoice Bill

An invoice bill is for members with multiple electric accounts, which consolidates their electric accounts into one convenient bill. Consolidating bills eliminates the mailing of multiple bills and reduces the co-op’s mailing costs. Requesting a change to invoice billing also means all accounts that appear on the invoice will be in the same billing cycle with the same due date.

Prefer an invoice bill? If you have multiple electric accounts and receive multiple bills at the same address, you have the option for a consolidated bill. Switching to an invoice bill is easy and free of charge – just call member services at (800) 562-4953. Note – Invoice billing may not be ideal for apartment complexes or rental properties.