Why didn’t I get a check or credit?

If you were a member in the year being retired, and are still an active account, the funds are applied directly to your electric account. If you are no longer an active member, your mailed check may have been returned to us as undeliverable. This is another important reason for members to keep their contact information current on their account. If you believe you should have received a check or bill credit and did not, call our office at (800) 562-4953.