We’re Listening

Posted: November 1, 2019 at 7 a.m.

It’s hard to believe how fast the past nine months have gone by. Since starting In February, I’ve been working to gain a better understanding of the unique energy needs of our members and the ways In which we can better meet them In the future. It’s amazing what we learn by simply listening and observing. Both are crucial to our operation as a co-op, so we can deliver the best services to you.

Listening improves understanding, builds trust, strengthens relationships, and fosters cooperation. It also helps us to strategically plan for the future in a way that best serves the needs of a changing membership demographic.

In September, the board of directors, members of our senior leadership team, and myself participated in a very productive strategic planning session to develop goals and objectives that will reshape our co-op. In the coming months, senior leadership will continue to work with the board of directors to evaluate the needs of the members and ensure they are taken into account as we move forward.

Ultimately, our goal is to provide exceptional service through the generation and safe delivery of reliable and affordable energy solutions. That’s why we’re reviewing a variety of strategic opportunities that will strengthen the co-op’s financial position and enable it to better serve you.

Using a ‘nothing is off the table’ approach, we can consider all opportunities and determine how they best align with our long-range goals and objectives.

As we move forward, it’s important that we hear from you and you share your thoughts and ideas with us. I welcome your calls and emails and so do your district directors.

We also encourage you to attend our monthly board meetings to express concerns, ask questions, or simply listen and learn more about your co-op. When we understand the needs of our membership, we’re in a better position to deliver results that do not disappoint.

As the end of the year rapidly draws near, I am excited for the new year and moving forward with a strategic plan with you in mind. Meantime, from our family of employees, and the board of directors, we wish you a safe and enjoyable holiday season.

Kind regards,
Michael (Mike) Heise